Free Shipping!

• Free: Shipping! No additional shipping charges.
• Free: Lift Gate Service! For easy unloading.
• Free: Residential Service. Delivered to your home.
• Free: Notification Service! Trucking company will contact you to schedule your delivery appointment that is most convenient to you.
• Free: Direct to your door service! No hassle of picking up your vehicle at a distant terminal miles away.
• Orders are ready to be processed for shipping within 24 business hours (3 business days).
• Shipping transit schedules range from 3-7 business days depending on the delivery location. Please see our transit map for more details.
• Your tracking number and the trucking company's information will be emailed to you once your order has been shipped out so you can track your shipment as it is in transit.
• We use only professional LTL trucking service to ensure you receive the best delivery service available.
• We offer shipping insurance on all vehicles to protect your investment against any lost or damaged shipments. In the event your vehicle was lost or damaged during transit, we will send you a brand new replacement immediately at no additional costs.
• Additional shipping charges may apply to certain areas not easily accessed or serviced by our trucking company.
• Additional shipping charges apply to HI and AK residents. Please see vehicle description for more details.
  

  Shipping Insurance:

  Since all orders are shipped via third party LTL trucking company, we strongly encourage you, as buyer(s) to purchase shipping insurance to protect your investment against lost or damage(s) which may occur during transit. Shipping insurance is 3% of your total sales price. Shipping insurance will protect your vehicle in the event of a lost shipment and a replacement order will be shipped to you immediately with no additional cost. You will also be protected against any shipping damage(s), and new replacement part(s) will be shipped to you immediately with no additional cost. Buyer(s) who wish to decline the purchase of shipping insurance may not be protected in an event of a lost of damaged shipment. In the event your vehicle was lost or damaged and you did not purchase shipping insurance at the time of sale, we will still file a claim with the trucking company on your behalf to recover any loss. However, if insurance was not purchased at the time of sale, the trucking company may decline your claim. Buyer(s) acknowledges and agrees not to exercise any legal rights to seek damages from ScootersFactory.com or it's parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf for any lost or damaged vehicles which were not insured. If you receive your vehicle with minor cosmetic damages such as: fairings or plastics, please accept delivery and note damages on the delivery receipt prior to acceptance. Notify us immediately so we can send you new replacement parts. If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. We are partnered with the best LTL trucking companies to ensure you receive the best service and experience possible. Please understand damage and lost shipments do occur 3% of the time so we encourage all buyer(s) to insure your investments.

  Lost or Shipping Damages:

  ScootersFactory.com safely packs and crates all items to assure your items to arrive free of shipping damages. However in the event you find your product lost or damaged during shipping, please contact our trained and friendly customer service representatives to file a lost or shipping damage claim. To guarantee eligibility for any lost or shipping damage cost reimbursements, shipping insurance must be purchased at the time of initial order. Be sure to purchase shipping insurance to insure your investment. If your vehicle was not insured, the trucking company may void any claims. Please be sure to inspect your package when it arrives. Any damages must be noted on the delivery receipt to be eligile for damage claim reimbursement. Scootersfactory.com will not be liable for any damages not noted on delivery receipt. Damage claim must be submitted within 3 days of delivery.

  Customer Service Department
  5200 Ontario Mills Parkway Suite 100
  Ontario, CA 91764
  T: 909-987-8330
  F: 909-987-8220
  E: service@scootersfactory.com

  Please save all original packaging material in case the shipping company exercise their right for inspection. Trained and friendly customer service representatives are on staff to assist and resolve any shipping claims.
  
  
  Guaranteed Delivery Service Option:

  Need your order in a hurry and delivered by a certain date?  Use our Guaranteed Delivery Service.

  We guarantee your delivery for an additiional $99 or we refund you $200.
  
  Normally orders are processed and shipped out of our warehouse within 3-5 business days.  With our Guaranteed Delivery Service option, we process and rush ship your order the next business day. We also upgrade your freight service to guarantee you'll receive your order within 7 business days or less.  (Please see our transit schedules below for more details.  Business days excludes weekends and holidays.)  If you have a birthday, holiday or just want your order expedited, simply select our Guaranteed Delivery option when placing your order and we guarantee to have your order arrive within your transit schedule. (no one else can do that). Don't be stuck with waiting 2-3 weeks for your order to arrive or miss that important birthday or holiday.  Guarantee your delivery today. 

  Our Guaranteed Delivery Service option is only $99.00 and our promise to you is that if for any reason we can't get the order delivered by the promised transit schedule, then we will refund you $200 immediately. 
  

  Please note: Guaranteed Delivery Service option available only on selected items.  Guaranteed Delivery Service do not apply to items and color choices not in stock.    Please see our transit schedule map below to determine your Guaranteed Delivery date from your date of purchase.