Shipping Damage Form In order to guarantee eligibility for shipping damage reimbursement claims with the trucking company, you must purchase shipping insurance at the time of order. If you receive your vehicle with minor cosmetic damages such as: fairing or plastics, please accept delivery and note damages on the delivery receipt prior to acceptance.  Notify us immediately so we can send you replacment parts free of charge.  If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit.  We are partnered with the best LTL trucking companies to ensure you recieve the best service and experience possible. 

ScootersFactory.com
Service Department
5200 Ontario Mills Pkwy #100
Ontario, CA 91764

T: 909.987.8330
F: 909.987.8220
E: service@scootersfactory.com

Tracking / Pro Bill of Lading Number:
Date of Purchase:
First Name:
Last Name:
Contact Phone Number:
Email Address:
Shipping Address:
City:
State:
Zip:
Item Model and Description:
VIN Number:
Description of Damage Area:
Requested Parts List: