Testimonials
150cc Sport Utility Atv
Hi Ashley, Thank you for your help in this matter, So far I am very pleased with the quad, it went together well, (have not started it yet) as well as your company. The quick response and your making good on this problem tell me that I dealing with a first class company.
Lawrence Messina - Lake Worth, FL
150cc Tank Touring DE Scooter
Dominic, Received the switch and replaced it. All works well. Thank you. I am returning the bad switch via UPS to the address indicated in this email. Thank you for your assistance and prompt service. I wasn't expecting the switch before I sent you the old one and it was a nice surprise.
Kay Brunson - Surprise, AZ
150cc BMS-150 Atv
thank you rachelle. i believe you were the one that helped my husband and i want to give you a BIG thank you--sometimes he can be difficult, but he is a little bit of a perfectionist :) and wanted the right thing for our daughter. i will check that website you gave me. we just want to make sure that someone will be at the house to sign for it and to distract our daughter's attention. thank you for your help and merry christmas!
Kim and Rex Caudle - McCall, ID
250cc Hammer 250 Atv
Good Morning, Hope you are feeling better this week than last. Just wanted you to know how much I appreciate all your help in ordering the ATV. I hope you have a Merry Christmas, and enjoy going home. We are leaving for HOME on Friday. You have a safe trip. Merry Christmas.
Michelle Minchew - Bridge City, TX
110cc Transformer Kids Atv
Trinnie, I would like to thank you again for being so hopeful yesterday. I am the person who had the problem with another ATV company over the internet. You were very reassuring and helpful and I can not thank you enough for your help. I just wanted to drop you a line and say Thanks for everything. Have a happy holiday and new year!
Stacie Thornton - Stafford, VA
150cc Explorer Go Kart
We had really quick response and good help. This is the fastest service. We will keep you in mind if we decide to buy again.
Bonnie Wallace - Osawatomie, KS
90cc Mini Explorer-S Kids Go Kart
Ashley, I did research on over twenty companies that sold go carts and choose Scooters Factory and I’m very glad I did. Your prices are one of the lowest on the market and ordering was very simple and my order arrived in Arkansas within days. The help I got from customer service on my helmet was GREAT!!!! I will be buying a 4 wheeler for my son this summer and Scooters Factory will be where I buy it from.
Al Dyar - Beaumont, TX
200cc DB-27A Dirt Bike
Please let Rachelle know that my order was sped up by Estes due to them miss placing another order i had out of CA. Thank you i was called this morning and a delivery to my house is tomorrow. Happy Holidays. Rachelle was a huge help and i think troubled when your company had a invoice for 11/28/06 and didnt have the bike shipped until 12/14/06. Tell her she is great!!
Scott Worton - Wesley Chapel, FL
110cc Mini Hammer Kids Atv
To Whom It May Concern, This was my first time ordering anything online of this size and dollar amount. I compared ScootersFactory.com web site to many others. I felt that in comparing they had the best price, shipping, return policy, and warranty for the product I was looking for. Even though we received the wrong item, I was very frustrated as this is a gift for my son for Christmas. I called and spoke with Ashley Humble. Her response was always calm and acommadating. Every phone call was returned, she resolved the issue promptly, efficiently, and with 100% customer satisfaction in mind. I will definitely recommend ScootersFactory.com to anyone looking for a secure and great customer experience. I will use them again.
Gayle Gross - Flora, MS
110cc Mini Hammer Kids Atv
Rachelle, My 9-yr. old son Jacob has been tracking the progress of his atvsince it shipped. I wish to thank you for the professionalism exibited by both you, and your company. Integrity is unfortunately a rare commodity these days. Our experience so far has been really great, and you have been extremelyhelpful. We appreciate the very timely responses to our inquiries, andguiding us thruogh the process. You are an assset to your company.Please feel free to forward this correspondence to your supervisor, and he/she may certainly feel free to contact us. The ATV should be delivered to our home tomorrow, Dec. 12th. Thanks again. This really means a lot to both my son, and I.
Brent Fenske - Shoreline, WA
50cc AGB-21A Dirt Bike
I wanted to let you know that Amber C. was a HUGE help to me when it came to my purchase of 2 motor bikes last month. I was extremely satisfied with her getting me all the information I needed, and she called me back with any questions right away. Her customer service was top of the line. I am also a professional in the business industry and I know what it is like when I get a good person on the other end of the line! And she was outstanding!!!!
Julie Steiner - Ketchikan, AK
110cc Mini Hammer Kids Atv
Ashley, I believe that you spoke with my husband yesterday, and that we agreed to take the yellow camo until the pink and be shipped out. I will contact you as soon as we recieve the new ATV, and let you know that all is well. Thank you for your attention to this matter. I know that it is not easy to deal with unpleasant matters, but it has been handled in a very professional manner. Thanks again for helping us make McKena's Christmas the best that we could under the circumstances.
John and Cindy Henderson - Magnolia, MS
150cc Spider Go Kart
I wanted to email you and let you know about my experience with ScootersFactory.com. From the minute I emailed your sales department, Rachelle has answered all of my questions in a timely manner, with professionalism with just the right touch of friendliness, and honesty. We ordered a GK-28 Go Kart and it arrived in perfect condition. (We are still assembling it, so I can't say it runs yet!) Rachelle emailed me with the shipping information so I could track it across the country - I live in NC and was a little apprehensive about ordering from such a long distance, but it was seamless. You should feel very fortunate to have a great employee like Rachelle. She deserves a great big Christmas bonus!(and she didn't ask me to say that :)) Thanks again for a great shopping experience.
Joye and James Keith - Raleigh, NC
150cc Explorer Go Kart
Louie we received the go cart, the company you used for the trucking they were the best very nice and personable. The funny part is we didn't realize the cart was so big or wide we were shocked. But are very happy we chose your company. Both my husband and myself had a good laugh just because how to get it from one place to another. We live in the mountains in foothills on a rolling lost. Things aren't easy to get to the out building, smile.
Francine Woy - Morganton, NC
200cc DB-27A Dirt Bike
Good Morning Rachelle, Thank you for the great service you and your company have provided to our family. I called with many questions that you answered with our hesitation. I was unsure about the product you offered butknew I was highly interested in the 200cc dirt bike for my wife. You gave your personal opinion which many companies may frowned upon or thought that was bad selling technique, but as a Police Officer I get lied to everyday and greatly appreciated you opinion. I was debating between your company and another and ScootersFactory.com was highly recommended from the company I was talking too. Thank you again for all the help. I would also like you to resend my tracking number to this account. Thank you again for all the help.
Scott Worton - Wesley Chapel, FL
110cc Mini Explorer-D Kids Go Kart
Thank you for your quick response. I received the defective parts replacements today. I will definitely recommend ScootersFactory.com to my friends. I am very pleased with my purchase and the response to the issue I had
Burt Jeffers - Bayminette, AL
110cc Mini Talon 110 Kids Atv
Rachelle, I would like to thank you for helping this transaction of buying the 4 Wheelers on line so much easier. You called several times to make sure everything was just right, this was very much appreciated. As we were talking, I told you about my 6 yr. old grandson being in the burn center in Pittsburg, and how much this would mean to him. So I know you are doing everything in your power to have them here my Christmas. Because of your heart and hard work, we would recommend Motorsport very highly. Much appreciation and thank you.
Diana Todd - Bristol, WV
90cc Mini Explorer-S Kids Go Kart
Thank you for the excellent service you have provided me through this transaction. Service like this is a rare and valued commodity this day and time.
Mike Palumbo - Johnsonville, SC
150cc BMS Bemine Scooter
Just to let you know, we love this scooter, it handles great and power to spare looks nice.
Don
Don Coleman - Paso Robles, CA
110cc Mini Hammer Kids Atv
Dear ScootersFactory.com,
When my wife and I decided to purchase an atv for our son we started contacting several dealers on and offline. I couldn't tell you how many we called or e-mailed to get some information about the atv we wanted. After about a week, with still no response from anyone, my wife found your website, so we called Rachelle F. to get all the information that we needed. Within minutes she had called us back with everything that we had asked for and was very professional, curtious, friendly, and polite. Before talking to Rachelle we were almost to the point to just forget it, but Rachelle's excellent customer service showed us that there is still some people out there that care about their customers. We just wanted to let you know that you have a very good employee working for you and Rachelle is the number one reason that we purchased our atv from you.
Thank you for your time,
Lyle and Diana Wilkerson
Diana Wilkerson - Mountain Home, Ak
150cc BMS Pinnacle Moped Scooter
Hi Trinnie, thanks for the reply, I also wanted to say that your customer service has been great, the shipping was fast, and the price is unbeatable!
Adam Neal - Atlanta, GA
250cc Hammer 250 ATV
Hi Ashley,
Thank you very much for all of your help on both of the ATV'S,I received the 200 cc this morning and I love it. Again thank you so much for all the help and i will be contacting you on some more ATV'S a lot of my friends want them and i will be getting another one after Christmas for my wife.
Sincerely,
Craig Conyers
Craig Conyers - Timmonsville, SC
250cc BMS Machoman Scooter
I had purchased a scooter as a suprise for my husband, unfortunately wehad to cancel the order due to a new baby on the way. We were afraid we'dget hassled for canceling, but Rachelle called from ScootersFactory.com and was so helpful and great, the cancellation process was very easy and painless.We will definitely use ScootersFactory.com and Rachelle in the future for allour motorsports needs. Thank you for being so great.
Steven & Alexandria Uplinger
200cc DB-05 Dirt Bike
Thus far my experience with ScootersFactory.com has been excellent, much better than I ever anticipated. I've just purchased my 2nd DB05 for several reasons.1. You all answer your emails pronto. Nothing scares a sales prospectfrom buying 3,000 miles away than not getting email answered in a promptmanner. Each of the several times I've emailed I've gotten an answerpronto.2. You have a nice sales staff. I've worked with Rachelle on severaloccasions. Initially I had a bunch of questions prior to my 1stpurchase and she answered them very professionally. I ordered and shetook care of the whole mess. It was very painless. Each time I'vecalled or made an inquiry and spoke to her she's been super.3. You take orders over the phone. Yes I know this is the Internet age,and I buy on Internet all the time, but still it's nice to talk tosomeone when you are purchasing a fairly big item. It supports thenotion that yours isn't a home based business or some kind of side linebusiness or some kind of shell company that is a pass through company.4. You folks are a licensed dealer. This is not a side business.Clearly you all have thought long and hard about the business.5. You have a good website, not just of the vehicle descriptions andprices, etc. but I like the live chat technology. As a s/w dev managerit's nice to see such things. Like I said, being responsive is so keyworking with folks spending >$1K at a pop when your customers are milesand miles away. The pics of the staff and warehouse, etc. are also veryimportant to me. It provides me with more assurance the company issustainable and will be around for awhile.6. You DO have great prices.7. No surprises. Thus far you all have been great to deal with.There's been no bait and switch or extra add-ons, etc. What youadvertise at, you sell at. You haven't stretched or spun stories. Akey reason for me buying again is integrity. A key reason for mepassing on my good experience to my friends who have expressed aninterest in the bike is the integrity of the selling organization.8. The shipping company also employed great web-based technology. Thetracking was very assuring to me, to see the progress of delivery. Alsoon the day I called to schedule the exact at home delivery date, withinminutes the tracking record was updated to show the conversation andagreed upon date. That's just super. I kept fearing for the worse thatsomething bad would surely happen. Nothing did. The bike was deliveredwhen the transportation company said it would be. The box was damagedjust a tad but otherwise the contents were fine.So as you can see, my experience has been top notch.That said there are some quality improvement opportunities as regardsthe Roketa DB05 that you should be aware of (if you aren't already).I'm a bit pressed for time, but will send you a description of myexperience putting the unit together and using it for the 1st 100 miles.Regards, Dave K.
David Kasakitis - Rosslyn, VA
150cc BMS Bemine Scooter Moped
Tracee,
The part was actually shipped out today. Your tracking information is below:
Ashley HumbleService ManagerScootersFactory.com
THANK YOU SO MUCH, YOU ARE THE BEST!
Tracee
Tracee Crawford - South Park, PA
150cc Fiji Scooter Moped
Ashley,
Thank you again for all of your help. I truly appreciate because you made this very easy for my mom and me. Hope you had a great Labor Day weekend.
Gretchen Daumen - Iowa City, IA
50cc Maui 50 Scooter Moped
Ashley,
The silver one would be my first choice if not available black or blue.
Thank youEd McHenry
P.S. thanks a lot for your help you have been just great.
Ed McHenry - Madawaska, ME
150cc Duke Touring Scooter Moped
I like your products because you have the best products of motorized vehicles I have ever seen. You have a good deal on you products and accessories. I like what you have done with your sales and free shipping. I think you are or should be the number one motorized vehicle seller.
I hope you take time to read my letter. I look foward from hearing from you.
Sincerely,
Daniel Leal
Daniel Leal - Cape Coral, FL
125cc AGB-21G Dirt Bike
Ashley, thanks for the quick response. I just faxed you a copy of the seller-consumer angreement signed. We just want to let you know that we are very pleased with the service which you and your company have given us. Also our son loves the dirt bike. All of his friends are wanting one also. Again, thanks for all your help with this matter. Would you please email me and let me know when the difference will be refunded.
Thanks very much.
Diane Diaz - Anderson, SC
250cc BMS Teamguys Scooter Moped
Please foward to supervisor:
Rachelle answered every single question I had and thoroughly. Not only was she friendly, knowlegable, courteous, and patient, there was no sales pressure at all. I felt and still feel comfortable purchasing with your company, ScootersFactory.com. I would definetly recommend Rachelle to my friends and family (pets) for future purchases
Thuy Nguyen - Nashville, TN